Cancelation Policy:

Regarding workshops, or in person events, there is a 15€ cancelation fee if canceled prior to 1 week before the date of the event.

Return/Exchange Policy:

Each item from our studio is one of one and thoughtfully crafted by hand and hyphae, making it a unique work of art designed exclusively for you. We take pride in the organic nature of our pieces, ensuring that no two pieces are exactly alike.

Due to the handmade craftsmanship of our products, we do not accept returns/exchanges or offer refunds. However, we stand behind the quality of our work and will replace any item that arrives damaged during shipping, at no additional cost to you.

While the pieces are not meant to last forever, they are still meant to be used on a daily basis. Therefore, we can only replace items damaged in transit and within 7 days of receipt/delivery to you. This time frame ensures that any shipping-related issues can be promptly addressed. Please see the steps to take, below, should your package be damaged in transit to you.

Damaged Packages:

In the unfortunate event that a package arrives damaged, please reach out to us at stern.bella1@gmail.com so we can help. It is the responsibility of the purchaser to check for damage within 7 business days of receiving your order. Unfortunately, we are unable to help with damages or provide a replacement if damages are reported more than 7 days after delivery. If your order does arrive damaged, we will need pictures of the damaged item as well as the packaging. We will also need the box and the shipping label so please hang on to this until further advisement.

We will prioritize the re-make of your item in our production queue, however the turnaround for a replacement may take up to 4-6 weeks depending on your order.

Steps to take should your item(s) arrive damaged:

Within 7 days of receiving your package, reach out to our customer care team at stern.bella1@gmail.com

Please include:

  • your order number

  • a list of the item(s) that were damaged upon arrival

  • photo(s) of each damaged item(s) and the packaging box it shipped in

We may also need the box and the shipping label so please hang on to these items until further advisement.

Once we receive this information, we’ll follow up with you directly to resolve this issue and discuss next steps !